Everything you need to know about up789 — from creating your account and depositing in PKR, to cricket betting markets, bonus terms, security and responsible gambling tools. Browse by category or use the search below.
Create your up789 account in minutes. All you need is a valid email address, your date of birth and a few personal details to get started.
up789 is fully optimised for mobile. Play slots, bet on cricket or join the live casino from any smartphone — no app download required.
SSL encryption, mandatory KYC and robust fraud detection systems protect every up789 account. Your data and funds are safeguarded at all times.
Our support team is available around the clock via Live Chat and the Help Centre. Most queries are resolved within the same session.
Click the registration button on the up789 homepage and complete the sign-up form with your full legal name, date of birth, email address, country of residence and a secure password. You will receive a verification email to activate your account. Full KYC verification is required before your first withdrawal can be processed.
No. up789 operates a strict one-account-per-person policy. Opening multiple accounts — whether under the same or different identities — violates our Terms and Conditions and will result in account closure and forfeiture of funds. If you have accidentally created a duplicate account, contact support immediately to have it merged or closed.
You must be at least 18 years of age — or the higher minimum required by our license jurisdiction — to register and use the up789 platform. Age verification is mandatory. Accounts identified as belonging to minors are closed immediately and all associated funds are handled in accordance with applicable regulatory requirements.
For Pakistani users, the primary KYC document is your CNIC (Computerised National Identity Card). You may also be asked to provide a proof of address (such as a recent utility bill or bank statement) and, in some cases, documentation confirming the source of your deposited funds. All documents must be current and clearly legible.
On the login page, click "Forgot Password" and enter your registered email address. You will receive a password reset link to that address within a few minutes. If the email does not arrive, check your spam or junk folder. For further assistance, contact our support team via Live Chat. up789 will never ask for your password via email or chat.
Yes. Email address changes must be requested through our support team via Live Chat or the Help Centre — this change cannot be made directly from the account settings panel as it requires identity verification. You will be asked to confirm your identity before the change is applied to protect the security of your account.
The available deposit methods are displayed in your account cashier at the time of transaction and may change over time. References to payment infrastructure familiar in Pakistan — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are provided as context only. Each payment provider operates under its own terms and may have policies regarding gambling transactions. Cryptocurrency options including BTC and USDT may also be available.
Where supported by the available payment methods in your account cashier, transactions may be conducted in Pakistani Rupees (PKR). PKR availability is subject to the payment provider and may not apply to all transaction types at all times. Any applicable exchange rates will be clearly disclosed in the cashier before you confirm a transaction.
Withdrawal processing times vary depending on the payment method selected and your KYC verification status. Indicative timelines are displayed in the cashier at the time of each withdrawal request. Completed KYC verification, a clear account standing and satisfaction of any applicable wagering requirements are all prerequisites before a withdrawal can be processed.
Yes. Minimum and maximum withdrawal amounts vary by payment method and are displayed in the cashier at the time of your withdrawal request. Attempting to withdraw an amount below the minimum threshold will prompt a notification in the cashier. For specific limits applicable to your chosen payment method, check the cashier or contact support.
Withdrawals may be placed on hold for several reasons: incomplete KYC documentation, outstanding wagering requirements on bonus funds, a security or fraud review triggered by account activity, or a first-time withdrawal request from a new payment method. If your withdrawal has been pending longer than the indicated processing time, please contact support via Live Chat with your transaction reference number.
up789 offers a broad range of casino games including slot games, table games (such as blackjack, roulette and baccarat), video poker, and a live casino section featuring real-time games hosted by live dealers. The live casino is particularly popular for its immersive experience. Game availability may vary by region. The full game catalogue is accessible from the Platform's games lobby once you are logged in.
Yes. up789 offers sports betting markets covering cricket — including Pakistan domestic matches, PSL fixtures, T20 international series and ICC tournaments — as well as football, tennis, UFC and a range of other sports. References to Pakistan cricket, the PSL or ICC are sporting context only. up789 has no official partnership with the PCB, any PSL franchise or the ICC. Live in-play betting is available on qualifying fixtures.
Live casino games on up789 are streamed in real time from professional studios, with human dealers managing the game. You place bets via the on-screen interface and interact through the live chat feature. Games include live blackjack, live roulette, live baccarat and live game shows. A stable internet connection is recommended for the best experience. Mobile play is fully supported.
Yes. The up789 platform is fully mobile-optimised and accessible via your smartphone or tablet browser without needing to download a separate app. All major game types — slots, live casino, table games and sports betting — are available on mobile. The experience is designed to work smoothly on Android and iOS devices commonly used by players in Pakistan.
Fair Play Notice: All games on up789 are provided by licensed third-party software providers. Game outcomes are determined by certified Random Number Generators (RNGs) or live dealer mechanics. up789 does not manipulate game outcomes. Gambling is a game of chance — the house retains a mathematical edge over time.
up789 offers a range of promotions that may include welcome bonuses for new registrations, reload bonuses for returning players, free spins on selected slot games, cashback offers and tournament prizes. Specific offers and their terms — including any PKR minimum deposit thresholds, wagering requirements, time limits and eligible games — are published on the Promotions page when they are live.
A wagering requirement specifies how many times you must bet a bonus amount (or deposit-plus-bonus) before the resulting winnings can be withdrawn as real money. For example, a PKR 1,000 bonus with a 20x wagering requirement means you must place a total of PKR 20,000 in qualifying bets before withdrawal. Not all games contribute equally — check the specific offer terms for game contribution rates.
Most bonuses on up789 are claimed by opting in through the Promotions page before making the qualifying deposit or wager. Some bonuses are credited automatically upon meeting the stated conditions. Read the individual offer terms carefully before opting in, as some bonuses require a specific deposit amount, payment method or promo code. Bonus terms are published in English on the Platform.
Yes. Bonus winnings may be voided in several circumstances: if wagering requirements are not met within the stated time limit, if evidence of bonus abuse (such as low-risk bet patterns designed to extract bonus value) is identified, or if you have violated the Platform's Terms and Conditions. The full bonus and promotional rules are set out in our Terms and Conditions page.
up789 uses SSL/TLS encryption to protect all data in transit between your device and our servers. Sensitive data fields are encrypted at rest using industry-standard methods. Access to personal data is restricted to authorised personnel with a legitimate operational need. Regular security assessments and penetration testing are conducted. For full details of our data practices, please read our Privacy Policy.
If you suspect that someone else has accessed your account, change your password immediately via the Account Settings page and contact our support team through Live Chat. We recommend enabling any available two-factor authentication on your account. up789 will never ask for your full password or two-factor authentication code through any communication channel — treat any such request as fraudulent.
Responsible gambling tools including deposit limits, loss limits, session time reminders and reality check notifications are available in your account under Account Settings — Responsible Gambling. You can set daily, weekly or monthly limits. Reducing a limit takes effect immediately. Increasing a limit is subject to a cooling-off period. These tools are free to use and always available.
Navigate to Account Settings — Responsible Gambling — Self-Exclusion. Choose your preferred exclusion duration (minimum six months, or permanent) and confirm. Exclusion takes effect immediately — you will not be able to log in for real-money play during the exclusion period, and marketing communications will be suspended. Alternatively, contact our support team via Live Chat and they will process the exclusion for you without delay.
up789 does not claim to be licensed, approved or regulated by the Government of Pakistan, the Pakistan Telecommunication Authority, the State Bank of Pakistan or any Pakistani provincial authority. Online gambling may be restricted or prohibited under Pakistani law, including the Prevention of Gambling Act, 1977. This is not legal advice. Pakistani users — whether in Karachi, Lahore, Islamabad or elsewhere — are solely responsible for determining whether their participation complies with applicable local laws.
The primary support channels are Live Chat (available within your account — recommended for urgent queries) and the Help Centre (accessible at any time for self-service guidance and formal request submission). You can also reach us by email at [email protected] — please note this is a plain-text address and not a clickable link. Include your account username and a clear description of your issue when contacting us.
Responsible Gambling: If you feel that gambling is negatively affecting your wellbeing, finances or relationships, please stop playing immediately and use our self-exclusion tool or speak to a mental health professional. Visit our Responsible Gambling page for full guidance and tools. Gambling should always be an entertainment activity — never a financial strategy.
Our support team is available 24/7 via Live Chat inside your account. For policy and terms details, visit the relevant pages below. Still exploring? Head back to the homepage.