Gambling should be an enjoyable form of entertainment — nothing more. up789 is committed to providing tools, resources and clear information to help every player on our platform stay in control of their play, their time and their money.
At up789, responsible gambling is not a compliance checkbox — it is a genuine operating principle. We know that our platform is used by players across Pakistan, from Karachi and Lahore to Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. For the vast majority, a cricket bet during a PSL final or a spin on the slots after work is harmless entertainment. But we also know that for a small number of people, gambling can become harmful. Our responsibility is to those players too.
Every registered up789 account comes with a full suite of responsible gambling tools built in — not hidden behind a support request, not locked behind a menu, but accessible from your account dashboard at any time. Deposit limits, session time reminders, loss limits and self-exclusion are all there, ready to use at any moment you feel you need them.
We also invest in staff training, fraud-and-harm detection systems, and age verification processes to ensure that our platform is used only by adults who have made an informed choice to participate. Access for minors is something we take extremely seriously: any account found to be operated by someone under 18 years of age — or the higher minimum required by our license jurisdiction — is closed immediately.
Pakistan Legal Context: up789 does not claim to be licensed or approved by the Government of Pakistan, the PTA, the State Bank of Pakistan or any Pakistani provincial authority. Pakistani users should be aware of the Prevention of Gambling Act, 1977 and all applicable local laws. This page does not constitute legal advice — users are solely responsible for understanding and complying with laws applicable to them in their location.
up789 is strictly for adults aged 18 or older — or the higher minimum required under our license jurisdiction. Mandatory age verification is part of the KYC process before any withdrawal is processed.
We encourage all players to think of gambling as a time-limited recreational activity. Session time tools help you set boundaries before you start, not after you have already spent too long on the platform.
Placing larger or more frequent bets to recover previous losses is one of the clearest indicators of problem gambling. If you notice this pattern in your own behaviour, please use our limit tools or contact support immediately.
Set a gambling budget — in PKR — before you play. Treat it as entertainment spend, not as an investment. Deposit limits exist to help you honour that budget every single session.
We will never use pressure tactics to keep you on the platform. No guilt-trip notifications. No misleading "near miss" promotions. If you want to stop playing, stop. Your wellbeing matters more than any metric.
All games and betting markets on up789 are sourced from providers whose products meet minimum RTP (Return to Player) standards. We do not misrepresent the probability of winning. Gambling is and always will be a game of chance.
These tools are built into every up789 account. You can activate or update them at any time via your account dashboard — no need to contact support unless you prefer to.
Set a maximum amount you can deposit over a daily, weekly or monthly period. Once your limit is reached, the cashier will not accept further deposits until the limit period resets. Lowering your limit takes effect immediately; increasing a limit is subject to a cooling-off period.
Cap the maximum net loss you can sustain over a defined period. When your loss limit is reached, play for real money will be suspended for the remainder of the limit period. This tool is particularly useful for players who find deposit limits alone insufficient to manage their spend.
Define the maximum duration of a single gambling session. When your time limit is reached, you will receive a clear notification and the option to end your session. This tool helps prevent the "time warp" effect where extended play feels shorter than it actually is.
Receive periodic on-screen pop-up notifications while you are playing, showing how long you have been in session, your net position (wins minus losses) and the option to continue or stop. Reality checks break the flow of play and prompt a genuine moment of reflection.
Take a short voluntary break from the platform for a defined period (24 hours, 7 days or 30 days). During a cool-off period your account remains open but you cannot log in to play for real money. Promotional communications are suspended for the duration of the cool-off.
Choose to exclude yourself from the up789 platform for a minimum of six (6) months, or permanently. Self-exclusion is the most robust tool we offer for players who believe their gambling has become — or is at risk of becoming — harmful. See full details in the section below.
Self-exclusion is the most powerful responsible gambling tool on the up789 platform. When you self-exclude, you are making an active decision to remove yourself from gambling on up789 for a defined period or permanently. We take this decision seriously and implement it without delay.
Self-exclusion at up789 means: your account is blocked from real-money play for the full duration of the exclusion period; no promotional emails or bonus communications will be sent to you; reactivation before the exclusion period ends is not possible, even if you change your mind; and at the end of the exclusion period, reactivation requires you to take a deliberate action — it does not happen automatically.
The process takes less than two minutes and is entirely within your control:
If you prefer to request self-exclusion through our support team, contact us via Live Chat or the Help Centre at any time. Support agents are trained to process these requests with care and without judgment.
Important: Self-exclusion on up789 applies only to the up789 platform. If you are experiencing problematic gambling behaviour, we strongly encourage you to seek self-exclusion on all gambling platforms you use and to consider speaking to a professional support service. up789 self-exclusion does not prevent access to other gambling websites.
Mandatory age verification before any withdrawal is processed. No exceptions.
Identity verification protects all players and prevents underage access.
If you share a device with children or young people, we encourage you to use device-level parental controls and to ensure your up789 account is protected with a strong password that others cannot access. For guidance on parental control software suitable for Pakistani devices and internet service providers, search for reputable parental control tools via your device's app store or operating system settings. up789 does not endorse or link to specific third-party parental control products.
Problem gambling affects people across all walks of life — it is not a reflection of weakness or poor character. The sooner it is recognised, the sooner it can be addressed. The questions on the right are not a clinical diagnostic tool, but they are a good starting point for honest self-reflection.
If you answer "yes" to three or more of these questions, we encourage you to use our Cool-Off or Self-Exclusion tools immediately, and to consider reaching out to a qualified gambling support professional. There is no shame in asking for help.
Remember: Gambling is designed to be entertaining. It is not a financial strategy, a way to solve money problems, or a reliable source of income. The house always has a mathematical edge over time.
If you or someone you know in Pakistan is struggling with gambling-related harm, speaking with a doctor, psychologist or mental health professional is the most effective first step. Community mental health services are available in major cities including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad and Peshawar.
Ask yourself honestly — have any of the following been true in the past three months?
Have you spent more money or time gambling than you originally planned to?
Have you tried to cut back or stop gambling but found it difficult or impossible?
Have you felt restless, irritable or anxious when not gambling or when you have tried to stop?
Have you placed bets to chase losses — betting more in an attempt to win back money you have already lost?
Have you borrowed money, sold possessions or used emergency funds to finance gambling?
Have you lied to family members, friends or colleagues about how much time or money you spend gambling?
Has gambling negatively affected your work, studies, relationships or mental and physical health?
Do you feel a compulsion to gamble when you are stressed, bored, lonely or upset?
Have you tried to conceal your gambling activities or amounts from people close to you?
Do you feel that gambling has taken priority over important responsibilities in your life?
If you answered yes to 3 or more questions above, please consider using our Self-Exclusion tool now or contacting a qualified support professional. The up789 support team can help you activate exclusion tools immediately via Live Chat.
These principles shape every product and policy decision we make at up789.
A platform built on sustainable, responsible play builds genuine long-term trust. We are not interested in short-term revenue at the cost of player welfare — that is not how a reputable platform operates.
Our players are part of communities across Pakistan — families in Lahore, young professionals in Karachi, cricket fans in Peshawar. We take that connection seriously and will not profit at the expense of community wellbeing.
up789 does not use dark patterns, misleading "near miss" animations or manipulative loss-chasing prompts. Games and interface design are reviewed to ensure they do not exploit psychological vulnerabilities.
Our support team members are trained to identify signs of problem gambling in player interactions and to respond with care, sensitivity and practical guidance — including immediate help activating account-level control tools.
Our systems monitor account activity for patterns that may indicate harmful gambling behaviour — such as rapid loss escalation, large deposit followed by immediate heavy wagering, or unusual session durations — and flag them for review.
Bonus rules, wagering requirements and withdrawal conditions on up789 are written in plain English. We believe informed players make better decisions — and informed players are safer players.
If you believe you or someone you know may have a gambling problem, professional help is available. The following types of support are worth exploring. Please note that up789 does not endorse or maintain any of these services — they are mentioned as general guidance only.
Clinical psychologists and psychiatrists in Pakistani cities including Karachi, Lahore, Islamabad and Peshawar offer gambling disorder treatment. Your GP can provide a referral to an appropriate specialist in your area.
Peer support networks and community mental health groups operate in major Pakistani cities. Search locally for gambling support, addiction recovery or behavioural health community groups in your area.
Pakistan has national and provincial mental health helplines. If gambling-related distress is severe or is contributing to a mental health crisis, please contact emergency services or a mental health crisis helpline in your province.
International organisations such as GamCare, the National Council on Problem Gambling (NCPG) and GamblersAnonymous publish self-help resources, workbooks and guidance online that are freely accessible to Pakistani users.
From the up789 Team: If you have reached this page because gambling is causing you harm right now, please stop playing immediately. Use our Self-Exclusion tool from your account dashboard, or contact our support team via Live Chat who will implement it for you. No questions asked. Your wellbeing is genuinely more important to us than your continued participation on the platform.
Responsible gambling tools are available in your account dashboard right now. If you have questions, our support team is always available to help — no judgment, no pressure.